Billing and Invoices

Everything you need to know about Mathom billing and invoicing.

Payment Methods

Adding a Payment Method

1. Go to Settings > Billing
2. Click "Add Payment Method"
3. Enter card details
4. Click "Save"

Accepted Cards:

• Visa
• Mastercard
• American Express
• Discover

Updating Payment Information

1. Navigate to Billing settings
2. Click "Update" next to payment method
3. Enter new card details
4. Confirm update

Removing a Payment Method

You must have at least one active payment method for paid plans.

Billing Cycle

Monthly Billing

• Charged on the same day each month
• Based on your signup date
• Auto-renewal unless cancelled

Annual Billing (Pro only)

• Save 20% with annual payment
• Billed once per year
• Auto-renewal unless cancelled

Invoices

Viewing Invoices

1. Go to Settings > Billing
2. Click "Billing History"
3. View all past invoices
4. Download as PDF

Invoice Details

Each invoice includes:

• Invoice number
• Billing period
• Itemized charges
• Payment method
• Amount paid
• Tax (if applicable)

Downloading Invoices

• Click "Download PDF" next to any invoice
• Save for accounting records
• Email to finance team

Receipts

Automatic email receipts sent after each payment to your account email.

Failed Payments

If a payment fails:

1. Email notification sent
2. 3 retry attempts over 7 days
3. Account suspended if still failed
4. Update payment method to restore

Updating After Failure

1. Update payment information
2. Click "Retry Payment"
3. Service restores immediately

Taxes

Sales Tax

Applied based on your billing address for users in applicable jurisdictions.

VAT (European Users)

Enter VAT number in billing settings for reverse charge.

Refund Policy

• 30-day money-back guarantee for first-time Pro subscribers
• No refunds for partial months
• Enterprise contracts per agreement

Requesting a Refund

1. Contact Support
2. Provide invoice number
3. Explain reason
4. Refund processed in 5-7 business days

Cancellation

How to Cancel

1. Go to Settings > Billing
2. Click "Cancel Subscription"
3. Confirm cancellation
4. Access until end of billing period

Note: Cancellation = downgrade to Free tier

Enterprise Billing

Enterprise customers:

• Invoice billing available
• NET 30 terms
• Purchase orders accepted
• Custom payment schedules

Contact your account manager for Enterprise billing questions.

Billing Support

Having issues?

• Check payment method is valid
• Verify billing address
• Contact your bank if card declined
• Contact Support for assistance

Next Steps

• Subscription Tiers
• Upgrading or Downgrading

Contact Support | Contact Sales