Upgrading or Downgrading
Learn how to change your Mathom subscription tier.
Upgrading Your Plan
From Free to Pro
- Go to Settings > Billing
- Click "Upgrade to Pro"
- Enter payment information
- Review and confirm
- Upgrade takes effect immediately
From Pro to Enterprise
- Contact our sales team
- Discuss requirements
- Receive custom quote
- Contract signing
- Migration assistance provided
Immediate Benefits
When you upgrade:
- ✅ New limits apply instantly
- ✅ All features unlock immediately
- ✅ No data migration needed
- ✅ Existing projects preserved
Downgrading Your Plan
From Pro to Free
- Go to Settings > Billing
- Click "Change Plan"
- Select Free tier
- Review limitations
- Confirm downgrade
Effective Date: End of current billing period
What Happens to Your Data?
When downgrading to Free:
- First project kept active
- Additional projects archived (read-only)
- Analysis history preserved
- Team members lose access
- Storage limit enforced
Before Downgrading:
- Export important data
- Remove team members
- Pause any active analyses
Billing Changes
Upgrades
- Charged immediately (prorated)
- New rate starts next billing cycle
Downgrades
- Credit applied to final invoice
- New rate starts next billing cycle
- No refunds for partial periods
Re-activating After Downgrade
You can upgrade again anytime:
- Archived projects restored
- All data recovered
- Team members can be re-invited
Enterprise Changes
Contact your account manager for:
- Plan modifications
- User count changes
- Feature additions
- Contract amendments
Frequently Asked Questions
Can I change plans multiple times?
Yes, but we recommend settling on a tier that fits your needs.
Do I lose my data when downgrading?
No, data is archived but preserved. Upgrade to restore access.
Can I get a refund if I downgrade?
Credits apply to future billing, but no cash refunds for partial periods.
How long does an upgrade take?
Instant - features unlock as soon as payment processes.
Need Help Deciding?
Contact Sales for personalized recommendations